The conversation you've been putting off, the stakeholder who keeps blocking your idea, the presentation that didn't land the decision — none of it is a technical-skill problem. It's a communication one, and it's usually what stands between capable professionals and their next step.
Over six weeks you'll map who actually decides on a workplace issue and adapt your message for them, plan a difficult conversation properly instead of winging it, give feedback people can act on, cut a wordy draft into a message busy people actually read, and build a presentation around one decision-ready message. By the end of the course you'll have a Business Communication Portfolio built from your own workplace challenges.
This TSIBA short course is delivered in partnership with Alwin Education Ltd. Alwin Education is a UK based digitally native network of locally accredited higher-education institutions that focus on expanding access, strengthening quality, and aligning every programme to labour-market demand. This course is aimed at giving working professionals a practical, career-focused learning experience underpinned by rigorous academic standards.
An audience and purpose analysis, a stakeholder map, a difficult-conversation plan, a polished business message and a full presentation plan built on a real challenge from your own role
Set a clear objective, anticipate reactions and tension points, structure your opening, key points and close, and stay steady when it heats up
Map who's really involved in a decision, understand their interests and likely resistance, and adapt one key message for at least two stakeholder groups
turn a wordy draft into a clear, action-oriented business message, backed with the right evidence for your audience
practise active listening in tense interactions, and give feedback that's specific, respectful and focused on behaviour, not blame
plan around one core message and a real audience need, sequence your content, and use evidence and storytelling to persuade
You're preparing for promotion, moving into management, or starting a new role, and the expectations just shifted: you're now judged on how you run conversations, influence stakeholders and present to decision-makers.
Typical job titles: team lead, project coordinator, analyst moving toward management.
Your work is strong, but explaining it — to your manager, a client, or a room of non-specialists — is where things stall.
Typical job titles: engineer, accountant, developer, other technical professional.
Your week is meetings, emails, client relationships and the occasional tense conversation, and this course sharpens what you already do every day.
Typical job titles: account manager, HR practitioner, consultant, client-facing coordinator.
Orientation module + 6 modules + capstone. Each module runs one week at 4–6 hours.
Start from the foundation every effective communicator works from: knowing exactly what you want your message to achieve, what your audience needs and worries about, and which tone and channel fit the situation. You'll practise on a real message you actually need to send.
Output: a reviewed communication note and a tone-and-channel comparison for a workplace scenario.
Identify who's really involved in a workplace issue, map their interests, concerns and likely support or resistance, and choose influence approaches that build trust rather than burn it.
Output: a stakeholder map, an influence plan, and one key message adapted for at least two stakeholder groups.
Take the conversation you've been putting off and plan it properly: a clear objective, anticipated reactions and tension points, a structured opening, key points and close, and tools for managing emotion in the moment.
Output: a one-page conversation plan for a real or realistic challenging discussion.
Practise active listening in tense interactions, give feedback that's specific, respectful and action-focused, and choose a response strategy when you meet disagreement or defensiveness.
Output: a structured de-escalation plan and a feedback draft you can use in your own workplace.
Turn messy requests into logically structured messages, cut wordy drafts down to direct business writing, and back your point with the right evidence for your audience — including a check-your-learning conversation to test and refine your draft.
Output: one polished workplace email or memo plus the evidence choices behind it.
Plan a presentation around one core message and a real audience need, sequence your content so it's easy to follow, use evidence and storytelling to persuade, and review your slide design and delivery choices for professionalism.
Output: a complete message plan and a self-reviewed presentation structure.
Bring a real communication challenge from your own role and work it through everything you've built: audience and purpose, stakeholder insight, key message, slide plan, delivery notes, and a reflection on how you'd sharpen it further. This is the artifact you keep.
| Item | Detail |
|---|---|
| Total course fee | R3,990 |
| Included | All course materials, facilitated online delivery, portfolio feedback |
| Group / employer enrolment | Price determined by group size |
A shorter, more affordable starting point — plan for the one conversation you're avoiding, self-paced and fully online. This course gets you ready for the conversation instead of around it. You will set a clear objective for one specific difficult conversation, map the reactions and tension points you can reasonably expect, script an opening, key points and a close, and build a plan for staying steady when it heats up.
Leave your details and a TSIBA course advisor will contact you.
By submitting this form, you consent to TSIBA processing your information in accordance with POPIA and our Privacy Policy.Enrol a cohort and close the communication gap for early and mid-career professionals — a shared vocabulary, a shared set of tools, and a portfolio you can review with each of them — without pulling anyone out of the business.
Talk to Us About CohortsEvery participant graduates with a Business Communication Portfolio based on their own role, ready for you to review.
4–6 hours per week, fully online, across six weeks. No travel, no days out of the business.
The same conversation-planning format, the same stakeholder-mapping approach, the same message structures, so coaching and internal mobility get easier.
4–6 hours a week across six weeks, plus an orientation module. Fully online.
A complete Business Communication Portfolio: a stakeholder map, a difficult-conversation plan, a polished business message and a full presentation plan, all built on your own workplace challenges.
It helps — the course is built around real challenges from your own role — but you can also work from a recent or upcoming situation you identify during Module 1.
